Builder login issue

Asked by:
breadb5 / 37 Points
Time:
2013-04-30 11:38 am EST
Category:
How To
Hits:
515
Hi

Sometimes, as now, I cannot login in builder
It refuses my password
I use the same password to enter in page AMP, I can enter to AMP but for builder do not work. Sometimes work later, but is annoying.

Please help

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ANSWERS

0

ScottM
Staff
8,833 Points
2013-04-30 12:07 pm EST
Hello breadb5,

If you are having issues with the builder password, you may want to try and change or reset it via your AMP (Account Management Panel). You can do that by following the instructions presented here.

If you are still having issues with login after that, you will want to contact our Live Support department. To do so, you would need to contact our support department (open 24/7) with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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