How do I get my account unsuspended?

Asked by:
hassan111 / 13 Points
Time:
2013-08-30 6:39 am EST
Category:
How To
Hits:
231
how can I enable my account and web site i have received an email as URGENT: Account Suspension Notice - XXXXXXX - Web Hosting Hub, Inc. From your administrator
My payment is not pending and I have no adult material at my site

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ANSWERS

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bradm
Staff
1,846 Points
2013-08-30 9:36 am EST
Hi hassan111,

I'm sorry to hear that your account was suspended. In this article, it mentions that CPU Usage could be a reason for the suspension. Did the email you receive about the suspension mention this, or mention any other reason for the suspension?

If you were suspended for CPU usage, I recommend taking a look at the following article for a bit more information:
How to view your CPU usage

How to enable your account
In the team I work in, the Customer Community team, we are unable to unsuspend accounts. If your account has been suspended, you'll need to either respond to the email you received our call our Support Department. They will be able to escalate the issue to our System Administration team, who can explain further they why's and how to's

Thanks,
- Brad

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