Thank you for your question regarding your url and domain name. The www before your domain name in your URL is actually a CNAME for your domain name. Unless you have a custom DNS record setup for www to point elsewhere, www.url.net should work the same as url.net. If DNS changes were recently made (Nameservers changed, etc.) then it can take 4-24 hours for those changes to propagate.
I noticed that you were in contact with our Support Team and it appears the issue has been resolved for you. Please let us know if you have any further questions or need additional assistance.
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