Error - "Cannot Verify Server Identity"

Asked by:
HubFans / n/a Points
Time:
2017-02-06 3:44 pm EST
Category:
Iphone
Hits:
14
E-mail will not sync on iPhone; receiving message that says "Cannot Verify Server Identity," followed by "The identity of 'mail.sproutpublicrelations.com' cannot be verified by Mail.

When I select "Details" to get more info, it says that *.webhostinghub.com is not trusted in red type.

Thank you,
Lauren

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ANSWERS

0

ScottM
Staff
16,266 Points
2017-02-06 3:49 pm EST
Hello Lauren,

Sorry to hear you are having issues with your iphone identifying the server for email. If you are using the mail.sproutpublicrelations.com as your server you will need to go to Advanced Settings and turn off the SSL option.

Kindest Regards,
Scott M

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