Thank you for your question. Sorry to hear you are having trouble connecting via FTP.
Check your FTP settings in cPanel first. Choose FTP accounts under the Files section, and to the right click Configure FTP Client. It will drop-down and provide the correct settings.
If your problems persist, I recommend contacting support so they can check the logs.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
If you have any further questions, feel free to post them below.
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