site is down

Asked by:
condovoice / 25 Points
Time:
2012-12-28 10:04 am EST
Category:
Joomla
Hits:
393
site is down cannot access, here is the error displayed, please help asap!

Database Error: Unable to connect to the database:Could not connect to MySQL

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ANSWERS

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JacobN
Staff
3,661 Points
2012-12-28 10:58 am EST
Hello condovoice, and thanks for your question.

We apologize for any inconvenience. Taking a look at the server your site is hosted on, it appears that there was a temporary back up of the MySQL service. This was leading to your website being unable to process its MySQL connection to your database.

This was just a temporary issue, and we've tracked down the root cause of this problem and stopped it.

Please let us know if you had any other questions at all, or continue to notice any out of the ordinary problems like this.

- Jacob

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