Troubleshooting setting up mail

Asked by:
Glitterberry / 5 Points
Time:
2013-02-14 6:08 pm EST
Category:
Mac Mail
Hits:
1,219
I was trying many times & says that mail can't verify the identity of mail.dianacoronado.com

What is that ??

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ANSWERS

0

arnelc
Staff
13,025 Points
2013-02-14 6:27 pm EST
Hello Glitterberry,

We need more information on the exact error message and what you're doing precisely. Information like, what email address you were using or the error message that was returned tell you exactly what is happening. We can interpret the message and let you know what's happening.

To check your account, I created a test email address and sent a message to that account. It's working with no problems.

You shouldn't emailing mail.dianacoronado.com - but the actual email address. Also, directly accessing that URL is not possible. It's used for mail processing. Email clients like Mac Mail, Outlook, or Thunderbird use that URL for processing email. You can't use that URL in a browser.

Hopefully, this helps to clear things up. If you're still having problems, please provide more information on the issue and we will be happy to help. You're also welcome to contact live support available 24 hours a day/7 days a week.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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