I'm not sure what type of connection you're using to edit your site. If you're using HTTP or FTP, then the user is normally based on the Cpanel user name, and the password is using the Cpanel password. You can find the Cpanel user name by logging into your Account Management Panel (AMP) and clicking on account and billing details. When you're in that section, you will need to click on the active account subscription and select DETAILS once more.
If you're still having trouble with the login, then you should call into live support for further assistance.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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