Cannot connect to the host via FTP

Asked by:
HubFans / n/a Points
Time:
2016-04-20 9:39 pm EST
Category:
Premium Website Builder
Hits:
71
Using the premium website builder, I've recently made some updates to the website. When I try to publish the changes, I get the error message: The site cannot be published to the specified location. Cannot connect to the host via FTP. It was working just fine the last time I made updates a couple of weeks ago. Please help.

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

timothy_sisson
Staff
361 Points
2016-04-21 7:38 am EST
Good morning,

Thanks for your question regarding the Premium Web Builder and FTP. Typically, this error presents itself when the password to the FTP account you are using has changed. Did you recently change your cPanel password? If you are unsure, please reach out to support and they can help you resolve the issue relatively quickly.

I hope this helps!

Thanks!

Tim S

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.