Can't acces site I created in Premium Website Builder

Asked by:
Coach / 26 Points
Time:
2012-02-24 6:47 pm EST
Category:
Premium Website Builder
Hits:
762
Thank you Brad for your response. I accessed the builder followinhg your URL but because I did not login prior to access the builder, I needed to create the new website and when I wanted to publish it, I was asked to login. When I made login, I was transferred again to Cpanel. I can't access the website I have created before.

Thank you again

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Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
13,688 Points
2012-02-27 9:22 am EST
Hello Coach,

I'm sorry you're having trouble logging into the builder. It sounds like your site was built using the trial mode in the Premium Website Builder. When working in the builder, please make sure you are logged in so that your changes are saved to your account.

It may be possible for us to retrieve that site for you, but we will need some information. Please try going back to https://builder.webhostinghub.com and clicking on Step 5 - Publish. Do you see a notification that your trial site will be available for a period of time, and a site URL similar to this:

https://builder.webhostinghub.com/HostingPreview?siteId=a32367195740b5d2848163f8e3eb9ce4

If you do, please email that site URL to support@webhostinghub.com and we can assign that site to your builder account.

Regards,

Christi N.

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