error publishing the site

Asked by:
KennethCampea / 11 Points
Time:
2012-10-09 11:03 pm EST
Category:
Premium Website Builder
Hits:
332
Im trying to publish the web site and it says "cannot connect to the host via FTP"
Also Ive changed my domain and on the start page of the webste builder it still appears the old domain name and I think it shouldnt.

my recent domain name is therealshopaholic.com
and the old was cheapdesignhandbags.com

thanks

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ANSWERS

0

johnpaulb-whh2
Staff
9,063 Points
2012-10-10 9:32 am EST
Hello KennethCampea,

Thank you for your question regarding publishing with the Builder. When I look up your domain: therealshopaholic.com, it is not currently registered.

I recommend registering this domain with us, or contacting your registrar if it was previously registered elsewhere, and renewing the domain.

Then, contact Tech Support to help review your Builder settings.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

If you have any further questions feel free to post them below.
Thank you,

-John-Paul

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