How do I find my password for premium website builder

Asked by:
DrCharbonneau / 14 Points
Time:
2012-10-03 11:33 pm EST
Category:
Premium Website Builder
Hits:
486
I keep getting an error message when I log in using my password for AMP & cPanel in Premium Website Builder.

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

arnelc
Staff
17,314 Points
2012-10-04 2:07 am EST
Hello DrCharbonneau,

It's possible that you're not using the correct user name. You need to be using the Cpanel user name. The information below tells you how to find the Cpanel user name in AMP.

After setting up the Builder, if your user name was not automatically put filled in, then it should match the Cpanel user name. Note that it is NOT the same as you Account Management Panel (AMP) which is an email address. If you need to find this information, login to AMP, then go to ACCOUNT & BILLING DETAILS. Go to the ACTIVE SUBSCRIPTIONS and under ADMIN, you should see another DETAILS option you can select. Click that, and you will see your assigned Cpanel user name - it will end in the number "5".

Make sure you're logging in with that user name. If you're still unable to login, call in to live support and they can quickly and privately change the password for you. The user name itself cannot be changed.


If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}