I do see you should have the builder installed on your account. Give the reset password link a try. If that fails, the installation may have glitched and a Tier 2 can set that right for you.
To do so, you would need to contact our support department (open 24/7) with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
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