Typically the best way to handle this type of issue would be with a ticket to our support department so we can ensure that we have the correct account and can look into these problems for you.
In order to submit a ticket, please shoot an e-mail to (firstname.lastname@example.org) being sure to include your username, and the original cPanel password of your account or the last 4 digits of the credit card on file for verification. Or you can submit a ticket directly through our support interface here:
Submit a support ticket
Alternatively if you're OK with posting your account name or domain name publicly here in our community support center we can go ahead and try to handle these problems for you from here.
Let us know if you have any further questions.
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