Thank you for your question. I see you posted this question in the "Premium Website Builder" category, if you are trying to publish in the Builder, I recommend reading this guide on troubleshooting Builder publishing.
Also, here is the getting started guide on FTP.
Is your domain pointed to our nameservers at this time?
Is your domain expired? You can check the expiration by performing a Whois lookup.
We are happy to help, but would need more information to provide a specific answer, such as your domain name.
If you have any further questions, feel free to post them below.
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