Thank you for your question. Sorry to hear you are having problems, I understand how frustrating it can be. I would need more information to provide a specific answer.
Uploading images as .gifs, is fine for the Builder.
I see you already have a verified ticket open with our live tech support team. I recommend giving them some time to investigate and replicate the issue.
They will email you back with a resolution.
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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