Unable to Upload Photos

Asked by:
charliec / 8 Points
Time:
2013-02-27 3:25 pm EST
Category:
Premium Website Builder
Hits:
403
Hello.

I am having trouble uploading photos to my website through the premium web builder.
I use the single image uploader.
My browser is firefox.
I set the images to'do not resize'.
I have attempted this on several different computers on two different ISPs.
However every time I try to upload an image i get a message saying there is an error, that my request is empty and that I need to contact the server.

Originally I thought it was because I was uploading large high quality images , many of which failed to open on the site once published. They would open a window saying 'fatal error' and i had assumed this was because the images were too large.

So how can i upload images again?? What is the issue here? And how do I ensure that my images will work once uploaded? Is there a file format i should be using? I was planning on saving them as safe for.web as gifs through photoshop. Good idea?
Please help! I need my website running asap

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ANSWERS

0

johnpaulb-whh2
Staff
9,651 Points
2013-02-27 4:25 pm EST
Hello charliec,

Thank you for your question. Sorry to hear you are having problems, I understand how frustrating it can be. I would need more information to provide a specific answer.

Uploading images as .gifs, is fine for the Builder.

I see you already have a verified ticket open with our live tech support team. I recommend giving them some time to investigate and replicate the issue.

They will email you back with a resolution.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

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