When i try to download site builder, it says my user name and password is incorrect?

Asked by:
TaraMike / 5 Points
Time:
2013-08-18 11:31 am EST
Category:
Premium Website Builder
Hits:
418
How do i change my user name or password or reset it?

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I already have a previous wordpress account (Tainorafael) and need to move it to my new web hosting wordpress account (which is buildingsb.org)
Tainorafae
5 Points
2013-08-19 02:39 pm EST

ANSWERS

0

johnpaulb-whh2
Staff
9,026 Points
2013-08-19 9:15 am EST
Hello TaraMike,

Thank you for your question. If this is your first time setting up the Builder and you are having problems, I recommend following our guide on how to install a Builder license.

After it is installed, you can Login to the Builder, you should use your cPanel username. Your Builder password should match your original AMP password, but you can reset it from AMP.

If you followed these guides and are still experiencing issues, I recommend contacting Live Tech Support, so they can confirm the Builder account was setup successfully.

Also, keep in mind that there are 280 additional website design options available in Softaculous.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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0

johnpaulb-whh2
Staff
9,026 Points
2013-08-19 5:18 pm EST
Hello Tainorafae,

Thank you for your question. If you are moving your site from wordpress.com, I recommend following this guide on transferring your site.

Otherwise, we have a helpful walk-through class on migrating your Wordpress website to Web Hosting Hub.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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