Community Q&A:

Backoffice error prestashop 1.6

Asked by:
Daniel / 14 Points Time:
2014-06-11 2:54 pm EST Category:
Prestashop Hits:
113
hi,

i have a problem access in my backoffice , i have this error:
home/utiloj5/public_html/morangice.com/home/tools/smarty/sysplugins/smarty_internal_templatebase.php


do you know what is?


thanks

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ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2014-06-11 4:12 pm EST
Hello Daniel,

Thank you for your question. Smarty is a "template engine" that is most likely being referenced by the template you are using in PrestaShop.

Have you tried changing to the default theme, then testing again?

Was there any additional information along with the error?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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Hi Paul,

The theme is the default.. and whith this erros i can´t see the Admin login
Daniel
14 Points

2014-06-12 3:46 am EST
Could you provide us with the full error as well as any plugins you may have installed? The path that you are referencing is not a default PrestaShop 1.6 path so it appears that something 3rd party is attempting to load a non-existent file.
JeffMa
2,342 Points
Staff
2014-06-12 3:37 pm EST
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