Password Invalid

Asked by:
HOIORFF / 5 Points
Time:
2012-07-26 12:50 pm EST
Category:
Pwb
Hits:
350
Every time I try to log into Website Builder, it is saying that my password is invalid. When I click on Forget Password, none of the information I enter is working to bring up my information. When I click on the Reset Builder password, it says "cannot updated"

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

arnelc
Staff
13,025 Points
2012-07-26 1:09 pm EST
Hello Hoiorff,

I checked your account and checked the Builder server (it's not the same server as your hosting account), and found that your account didn't get automatically created (as it should have been). I had the account manually created. Note that your user name login to the account is hoiorf5 (your cpanel user name)- it is NOT the same as your Account Management Panel (AMP) user name.

The password has been set as the account owner's last name all in lower case. You can use this link to get to it, if you wish: http://builder.webhostinghub.com.

That should get you in and get you started! If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.