Thank you for your question. Sometimes this occurs when the setup process does not complete successfully.
I see you also submitted a ticket regarding this issue, by emailing firstname.lastname@example.org, and it has been resolved.
Are you still experiencing issues at this time?
Also, keep in mind that you are not limited to using the Builder, and Softaculous includes over 280 other free options.
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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