Generally, this means that the password is incorrect or needs to be reset for the Cpanel. You can do this here:
Reset Password in AMP
You should also be using your Cpanel USER NAME - you can find it in the same area that you're resetting the password in AMP. The Cpanel user name and password are the main FTP credentials for your account.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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