I did a check on the domain name and you are correct. This may be a glitch in our transfer system, so I will have that looked into. In the meantime, our support team can initiate that transfer for you manually.
To do so, you would need to contact our support department at email@example.com with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
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