2012-10-17 11:27 am EST
Thank you for your question regarding domain transfers. I would need more information to provide a specific answer, such as the domain name.
I recommend contacting support so we can further investigate this issue.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
If you have any further questions, feel free to post them below.
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