2012-02-08 9:41 am EST
I'm sorry you're having trouble transferring your domain away from our management. Before the registry key can be retrieved, we will first need to unlock the domain for you. In order to do that, please send an email to firstname.lastname@example.org and be sure to include account verification (either your AMP password or the last 4 digits of the credit card on file).
Please note, your domain registration/management is separate from your hosting. Transferring the domain management rights will not affect your hosting account which will still be active. If you wish to cancel your hosting account, we would first like to ask if are you having any specific problems with your account? We are here 24/7 and we're always happy to help! If you're having any issues with your hosting account, we want to assist. We can be reached by phone, email, or chat so please let us know how we can help.
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