I do apologize, that should not happen as long as the domain name is valid or has longer than 14 days left until expiration. We can have our Support team do it manually for you.
To do so, you would need to email the domains and the authorization codes for each to email@example.com. They can take care of it for you. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
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