Sorry to hear that you're having some problems getting your domain registration transferred over to us.
Did you just recently pay for and renew your domain registration with your previous Registrar? In some cases a Registrar will go ahead and renew a domain's registration so that the original owner still has a chance to claim the domain name, if they hadn't paid for it by the initial expiration date. Also in some cases our automated system might not be able to detect that a domain is indeed available to be transferred.
I'd recommend contacting your previous Registrar and ensuring that all fees up till 12/21/2012 were paid to them, and also have them confirm that the domain is un-locked and capable to be transferred away. While speaking with them if you can go ahead and directly request your domain transfer key we can also just use that to complete your domain transfer for you.
Please let us know if you had any further questions.
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