Thank you for your question. This is a public support forum, please don't post your private information. I have X'd out your credit card for security purposes.
Normally to release your domain, just email a written request to:
This will create a ticket for live support to release your domain.
I have already forwarded your request to our live support team. You will receive an email once it is released with detailed information.
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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