I see that our support team responded to your support ticket a few hours ago. They are simply awaiting your response to their questions so they can continue with your site restoration.
I also apologize for any confusion on the Support hours. Our Live Support Team is available 24 hours, 7 days per week. They can be reached by email, phone, or live chat. You can find all that information here.
It is our online support center question and answer section that is Mon-Fri 8-5.
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