Form with mailto action not working in Internet Explorer

Asked by:
jnader / 8 Points
2012-01-17 1:39 am EST
Send Email From A Page
Recently my form comments stopped populating my new mail message when the send details button is pushed. The "send to" and "subject" data appear and the message sends however the body section in the email is blank when received. I've been very busy in the site and made many changes including adding some flash before noticing this problem. Any ideas what happened?
Update: The form works fine using Chrome, Mozilla and Safari browsers. It doesn't work correctly using IE8, IE9 or Opera. Here is a link to the Contact's page: I have adjusted my security settings in IE8/9 but nothing helps? Just to be clear, the new mail message window pops up with the correct mail to address and data in the subject field but nothing in the body of the message.

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Best answer chosen by User


9,518 Points
2012-01-17 2:30 pm EST
Hi jnader,

Thank you for the update. The issue you are experiencing is due to the way Internet Explorer handles the mailto: tag. Internet Explorer does not interpret the tag the same way other browsers do. There are also so many combinations of browsers and email clients that there is no way to guarantee the mailto: tag will work correctly in every situation. I would recommend using the FormMail script instead. This will allow your users to easily and quickly submit comments (without having to open their email client) and will work with all browsers.

Please let us know if you have any questions or need any additional assistance.


Christi N.

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9,518 Points
2012-01-17 9:32 am EST
Hi jnader,

I'm sorry you're having trouble with your form. While researching this for you I was unable to locate a contact form on your website. Can you please provide a link to the form you are having trouble with and step-by-step instructions for replicating the issue so that we can assist you with troubleshooting?

Please feel free to either update your question or add a comment below with the additional information.


Christi N.

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