Bought dedicated SSL, but not redirecting

Asked by:
edswartz26 / 5 Points
Time:
2013-06-03 10:49 pm EST
Category:
Ssl
Hits:
1,058
Hi:
I purchased a dedicated SSL from you (WHH) for a domain I own. The domain is registered at GoDaddy, but is public (i.e., not a private domain) and points to WHH. I received email confirmation that the SSL was successfully installed.
When I typed in my domain with an https it did not take me to my site, but gave me the Red "Do Not proceed screen" from Chrome. I emptied my cache and nothing changed.
I then went to this support page (http://www.webhostinghub.com/support/website/ssl/force-website-to-use-ssl) and created a 301 redirect with the default settings pointing to my secure domain address (mydomain.com -> https://secure26.webhostinghub.com/~me5) (substituting mydomain with the domain I have registered and the ~me5 with my actual username). I then went in to .htaccess and added the three lines of code for the dedicated SSL to redirect. After all of this, nothing is pointing to my site.
Before I started with the dedicated SSL I could type http://mydomain.com and it worked fine. Now if I type that I don't go to my site, just a WHH page that identifies my server name: ehub26.webhostinghub.com. The only way I can get to my site is to type in https://secure26.webhostinghub.com/~me5. My biggest challenge here is I'm trying to set up an Oauth2 API and the redirect uri must be an https and must match my domain name so I need to be able to go to https://mydomain.com/

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ANSWERS

0

johnpaulb-whh2
Staff
8,912 Points
2013-06-04 9:44 am EST
Hello edswartz26,

Thank you for your question. I performed a Whois lookup on your domain, and noticed you have 4 nameserver entries:
ns2.webhostinghub.com.
ns1.webhostinghub.com.
ns78.domaincontrol.com.
ns77.domaincontrol.com.

The 2 domaincontrol entries point to an incorrect IP address, which is causing this issue. I recommend removing those 2 entries, so our nameservers can point to the correct IP.

Be sure to allow up to 24 hours for propagation.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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