Bought dedicated SSL, but not redirecting

Asked by:
edswartz26 / 5 Points
Time:
2013-06-03 10:49 pm EST
Category:
Ssl
Hits:
1,082
Hi:
I purchased a dedicated SSL from you (WHH) for a domain I own. The domain is registered at GoDaddy, but is public (i.e., not a private domain) and points to WHH. I received email confirmation that the SSL was successfully installed.
When I typed in my domain with an https it did not take me to my site, but gave me the Red "Do Not proceed screen" from Chrome. I emptied my cache and nothing changed.
I then went to this support page (http://www.webhostinghub.com/support/website/ssl/force-website-to-use-ssl) and created a 301 redirect with the default settings pointing to my secure domain address (mydomain.com -> https://secure26.webhostinghub.com/~me5) (substituting mydomain with the domain I have registered and the ~me5 with my actual username). I then went in to .htaccess and added the three lines of code for the dedicated SSL to redirect. After all of this, nothing is pointing to my site.
Before I started with the dedicated SSL I could type http://mydomain.com and it worked fine. Now if I type that I don't go to my site, just a WHH page that identifies my server name: ehub26.webhostinghub.com. The only way I can get to my site is to type in https://secure26.webhostinghub.com/~me5. My biggest challenge here is I'm trying to set up an Oauth2 API and the redirect uri must be an https and must match my domain name so I need to be able to go to https://mydomain.com/

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

johnpaulb-whh2
Staff
10,592 Points
2013-06-04 9:44 am EST
Hello edswartz26,

Thank you for your question. I performed a Whois lookup on your domain, and noticed you have 4 nameserver entries:
ns2.webhostinghub.com.
ns1.webhostinghub.com.
ns78.domaincontrol.com.
ns77.domaincontrol.com.

The 2 domaincontrol entries point to an incorrect IP address, which is causing this issue. I recommend removing those 2 entries, so our nameservers can point to the correct IP.

Be sure to allow up to 24 hours for propagation.

We also have a helpful article on how to force a Website to use SSL.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.