How do I cancel my order from Comodo for a dedicated ssl?

Asked by:
brighterdays / 10 Points
Time:
2012-07-03 4:57 am EST
Category:
Ssl
Hits:
1,631
I have been waiting 5 days for my ssl through Comodo. I want to cancel my order, as I believe that is too long.

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ANSWERS

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ScottM
Staff
12,180 Points
2012-07-03 8:10 am EST
Hello brighterdays,

We do apologize for the delay in your order. The SSL provider that we order from was still awaiting more information from you for verification (security purposes) before they issued the certificate.

We have cancelled the order at your request and are processing the refund.

Please keep in mind with any other SSL orders you make with any company, they may require extra documentation for verification due to heightened security procedures over the past couple of years. This can delay the issuing of the certificate depending on how fast it gets submitted and verified. A week or more can be normal, though sometimes they can go quick, if they do not require any further verification. Also, most visitors like to know that the certificate was obtained through sricter measures to protect them, so going with a 'quick' company may not be the best way. You are free to chose any company you like, however, and we can install it for you.

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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