Thank you for your question regarding forcing SSL. I would need more information to provide specific help.
But, most likely it is set up in the CMS. I recommend checking the documentation for your CMS regarding SSL settings.
If you are still having issues, please contact support so you can provide detailed information.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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