How do I request a server review?

Asked by:
Tahavaro / 5 Points
Time:
2013-09-24 10:46 am EST
Category:
Website Troubleshooting
Hits:
286
Hi,

My website: medicapharm.com (made with wordpress) gets down every day with no specific time of occurrence. I don't know what is that, it seems to be systemized.

A message appears saying:
Error establishing a database connection

When I contact technical support via support chat, it's resolved. This means I need a support chat a dew times each day!

I need an account review and this problem resolved as soon as possible because this is too much. I came for the great reputation the company has. I never expected such a thing when I signed up in web hosting hub.

For verification the last 4 digits of my card are: **** as in the support chat told me to do.

Thanks in advance

Best Regards

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ANSWERS

0

johnpaulb-whh2
Staff
9,248 Points
2013-09-24 11:14 am EST
Hello Tahavaro,

Thank you for contacting us. Since this is a public forum, I have marked out your credit card info. for security purposes. Be careful not to post this type of information on forums as it can cause your account to be compromised.

We are the Customer Community team, and we only monitor the public forums, and write tutorials.

Please direct this type of request to Live Tech Support, so they can provide assistance in a secure setting. They are available 24/7 365 days a year.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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