Awstats not working

Asked by:
danama6 / 13 Points
Time:
2012-11-26 9:33 pm EST
Category:
Website Troubleshooting
Hits:
1,258
The tracking feature (which I normally view through Awstats) that measures my website visitor statistics tells me it hasn't updated in the last two weeks. When I click the link that supposedly will make it update, I get this message:

Error: Log is currently being processed in the background. Cannot update.

My site is working fine. Has anyone else been having trouble with the statistic tracker?

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Best answer chosen by User

0

arnelc
Staff
9,313 Points
2012-11-26 9:46 pm EST
Hello Danama6,

The AWSTATS feature is often affected by loads on the website server. If the loads on the server are high, then precedence is given to the applications critical to running the server website. Stats programs that run directly on the server will be delayed and may sometimes get stuck when this happens. If you wish to have this immediately corrected, please contact live technical support and they can have your stats program re-started for you. You will need to verify the account with the last 4 digits of the credit card on the account, or with the Account Management Panel (AMP) password. When you contact live support they will be able to immediately help you with this particular issue.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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