cannot load the website

Asked by:
mgbcolo / 15 Points
Time:
2012-09-09 1:16 pm EST
Category:
Website Troubleshooting
Hits:
415
I got this when trying to load the site.

The site cannot be published to the specified location.
The specified site location does not have ionCube Loader support. Please contact the server administrator.

We recently were hacked and the site was quarantined. How do we start again?

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

ScottM
Staff
12,180 Points
2012-09-10 10:30 am EST
Hello mgbcolo,

I have renamed your php.ini file to php.ini.hold and given you a default php.ini file that activates the ioncube support.

Please try to load your site once more. If you are still having errors, you will want to contact our support department (open 24/7) with the information about the issue. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.