cannot login to website

Asked by:
HubFans / n/a Points
Time:
2015-02-23 4:27 pm EST
Category:
Website Troubleshooting
Hits:
45
www.selfhelpconnection.ca Error 403 - Forbidden

You don't have permission to access the requested resource. Please contact the web site owner for further assistance.

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ANSWERS

0

ScottM
Staff
16,266 Points
2015-02-23 4:45 pm EST
Hello,

Thank you for your question. It appears to be limiting the site access by IP address. Check your .htaccess file to ensure your IP is in the list. Also, it appears that one of the IP addresses is not 'escaped' properly.

For example:
RewriteCond %{REMOTE_ADDR} !^123.456.123.456$

You need to 'escape' the periods by placing a slash in front as below:
RewriteCond %{REMOTE_ADDR} !^123\.456\.123\.456$

As long as you have the right IP address, it should let you in. I tested this with our office IP and was able to get to the login page successfully.

Kindest Regards,
Scott M

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