Coupon setting and Coupon History problem

Asked by:
Tina / 5 Points
Time:
2012-11-21 1:53 pm EST
Category:
Website Troubleshooting
Hits:
711
Hello,
I am using Opencart 1.5.4 and trying to set up a coupon.
My setting are as follows:
Uses Per Coupon: unlimited
Uses Per Customer: 1

Problem is the same customer (logged in or not) can use the coupon over and over again. Also, there are no listing in Coupon History.

Currently I only have COD and bank transfer payment options. With both payments, the results are the same: coupon is used unlimited times by the same person and no usage is recorded in Coupon History.

I've tried some fixed in the Opencart forums, but they don't seem to work.

Can you help? Thank you.

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ANSWERS

0

arnelc
Staff
13,576 Points
2012-11-21 7:55 pm EST
Hello Tina,

You might need to report the coupon history issue with OpenCart directly. However, it might also be due to your coupon settings. Make sure that you the customer MUST be logged in to use the coupon. That way, there is a record of the customer using the coupon (this is a coupon setting).

Trying to explain these coupon limitations is a headache, because it's vague. The best way to look at this is to remember that each coupon has a single identification number. So let's say we're dealing with coupon #300. With your current settings, you've said that coupon#300 can be used an unlimited number of times by ANY customer.

The second setting that you made says that Coupon#300 can be used ONE time by a single customer. You need to limit the usage of the coupon using both settings. These settings are NOT limiting the number coupons, they're limiting only the number of uses - by either the Coupon itself, or by customer.

So...if you want to limit Coupon #300 so that each of your customers can use it only once, you need to make the uses per coupon limited to 1 AND the uses per customer set to 1.

You can start to see how this gets a bit confusing. Hopefully, my explanation helps a little. Just remember that those settings are not there to limit the number of coupons, but to limit usage PER coupon or per customer.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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