I'm sorry you're having trouble downloading your files. I was not able to recreate this issue. I downloaded one of your video files (48MB) without any issues. When you say that "it downloads about the first 250k, and then crashes" can you tell us if you receive any error messages? If so, can you give us the exact error messages you are seeing?
This could be due to a connection issue between you and the server (especially since we are not able to recreate the issue). Running a ping/trace test may help to identify if this is a connection issue. Please send the results of that test to firstname.lastname@example.org and update your question or add a comment below, as the docs email address is not a regularly monitored email account.
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