I can't get logged into my web builder. Help!

Asked by:
mistydreamsfarm / 5 Points
2013-06-06 9:23 pm EST
Website Troubleshooting
I tried logging in and couldn't get in,m so I reset my password, and I still couldn't get in. I thought maybe I hadn't installed the web builder, so I tried reinstalling it, and it said I already had it in use with my domain name. I tried uninstalling it at the AMP panel and then reinstalling it, but it still said the premium web builder was already in use with my domain name. I am so confused. Help!

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10,830 Points
2013-06-07 9:59 am EST
Hello mistydreamsfarm,

Thank you for your question. It looks like there was an issue when your Builder accounts was created. I see you contacted live support and they were able to fix this Builder account for you.

If you have any further questions, feel free to post them below.
Thank you,


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