Community Q&A:

My Admin URL has been changed after I back up and update.

Asked by:
HubFans / n/a Points Time:
2014-06-12 10:12 pm EST Category:
Website Troubleshooting Hits:
90
My Admin URL has been changed after I back up files and install new version.
After that my website shows an under construction page.
So I tried to edit My admin URL but that can not be edited.
How can I open my website and access to the Admin page?

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ANSWERS

0

arnelc
Staff
17,314 Points
2014-06-12 10:21 pm EST
Hello,

Sorry to hear you're having problem with your website. However, you've given us no information about your website or what software you may be using. You said that you installed a new version, so it's possible that the URL has changed based on the location of your installation. If you provide more information on the website (at least a URL), then we can check the account if you are a customer of Web Hosting Hub. If you want to keep the issue private, then please contact our live technical support team per the contact information located at the bottom of the page.

Regards,
Arnel C.


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www.ulpshop.com
dunggarie
6 Points

2014-06-12 10:47 pm EST
It looks like somehow you moved all of your files to a very obscure directory structure. Could you clarify exactly what you did to cause this?
JeffMa
2,342 Points
Staff
2014-06-12 11:14 pm EST
Now I can open my website but I can not access to the admin page.
I upgraded my magento to the new version.
dunggarie
6 Points

2014-06-13 11:03 pm EST
Hello Dunggarie,

It appears that you have a new install for your website. I'm not sure what you're using to login with, but I can see the Magento admin login page here:

ulpshop.com/admin

If you need to recover your username and or password, then please review the article from Magento on Resetting the Administrator password.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
arnelc
17,314 Points
Staff
2014-06-13 11:47 pm EST
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