I've sent in an email for support, I've tried using the chat, I commented on your status update, etc. I have been sent many form emails and was eventually contacted by a live person wanting to know about my current issue, I replied with what is going on but was never replied to again.
I love my WHH account, far better than any other place I've used, and I can appreciate that you are all very busy right now. That being said, I am starting to get panicy again because no one seems to be interested in answering me with any actual tech support and just keep sending me to pages that are not helping my issue.
As I said on your status update, I paniced when no one seemed to even acknowledge that there was a problem yesterday and I was completely unable to contact anyone for help. I searched out on my own how to repair the situation and re-uploaded clean index.php files for all of my mini sites/blogs hosted on my accounts. But my MAIN blog kerrfect.com is still not fixed. I tried uploading the clean index.php to replace every imaginable index in my WP-content folder and NOTHING would remove the hacked page!
In a panic, thinking I might have lost 5+ years of work, I got confused and was rather frazzled so admittedly not paying complete attention, I uploaded the clean index.php file to the main public_html file and when I reloaded, my blog main page is completely blank, nothing but a white screen.
It has been like this since about 7 or 8 am on the 25th and I've tried everything I know to fix it, I've looked all over to find out if that index would be sort of a generic php file that I could download somewhere or get from someone else, but I haven't been able to find out any information.
I had all of my files saved to my external HD, but last week sometime the computer stopped recognizing it when I plug it in and so I no longer have access to those backed up files.
I'm starting to freak out a little bit and have tried (for the zillionth time) reuploading the index.php file again and still nothing, it's still just blank white. I also noticed this time that there were files called "hacked_page" in almost all of my directories that no one bothered to tell me would be there, so I deleted those.
If you guys could at least tell me if I can replace that main index.php at some point I'll be very happy to wait for it to be fixed, but I'm desperate at this point. I tried searching google cache and nothing comes up. I was able to find my page cached on bing, but when I viewed the source it looked more like my style.css than it did like my other index files. it said it couldn't find kerrfect.com/index.html or kerrfect.com.index.php.
If I could at least get pointed in the right direction of how to fix this issue myself I would be happy to try, but so far I've done everything I know and I can't fix it.
I managed to get this fixed on my own, I just had to go through every file one by one. I did find a index.php file in my wp-admin folder somewhere that shouldn't be there that said it was a pladeholder and a txt file marked index with a bunch of numbers after it that seemed to be the source of the reoccuring HACKED page. I deleted both and found a replacement for the index,pho and all seems to be functioning now.
Thank you contacting us. I'm sorry you had to go through so much trouble in order to restore your site.
We apologize for the delay in contacting you regarding your request. Due to the increase in calls, chats and emails, customers are experiencing prolonged delays when contacting us and we are working as quickly as possible to respond to everyone's requests and resolve any lingering issues.
I am happy to learn that you were able to restore your site. Please let us know if we can be of further assistance.