When you are experiencing any downtime or latency on the site, please follow the instructions from the links below during the time of the issue send in the results in reply to our support email address at firstname.lastname@example.org.
This will supply us with data we can use to help pinpoint the cause of the latency. Sometimes a server can be latent or even go down temporarily due to heavy load, but there are just as many times that the issue lies within the network of servers and lines that lie between a client computer and the server.
This test helps us to find and identify where this may be. Additionally, please provide us with the IP address found from the IP link below as your IP address may have been inadvertently blocked from the server.
I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.
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