My website doesn't work! Please help!

Asked by:
Natalia / 5 Points
2013-01-09 10:32 am EST
Website Troubleshooting
Good morning!
I paid for my hosting to few days ago, but my website is still blocked..
please help, we lost our customers..

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Best answer chosen by User


3,713 Points
2013-01-09 10:57 am EST
Hello Natalia,

Sorry for the inconvenience, I have spoken with our billing department, and it does look like they've received your payment for your hosting plan. However it looked like you had also signed up for our automated backups service for ($12/year) and it looked like that hadn't been paid for yet, this triggered an automated account suspension from our billing system.

If you'd like to either cancel the automated backup service, or go ahead and pay for it. Please contact our billing department at ( being sure to include either the last 4 digits of the credit card on file, or your current AMP password for verification.

I've gone ahead and un-suspended your account for you, and so you should be able to access it again now. Please make sure that you get in touch with our billing department about the automated backups so they know to remove it from your account if you no longer needed them.

- Jacob

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