Unable to connect to MySQL and other connection time-out issues.

Asked by:
Flannery012 / 21 Points
Time:
2013-02-05 5:02 pm EST
Category:
Website Troubleshooting
Hits:
541
At least once a day, I get the following message when working on my forum:


General Error
SQL ERROR [ mysql4 ]

Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11) [2002]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists.


If I'm working in the Joomla portion of my site, the connection will time out. Quite often, the connection hangs for upwards of a minute or more. I don't think it's a problem with anything I have installed. Are there any other reasons why my site seems to crash for short intervals multiple times a day?

Thank you for your help!

Best,
Flannery

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ANSWERS

0

arnelc
Staff
13,204 Points
2013-02-05 9:10 pm EST
Hello Flannery012,

I checked the server history (uptime and load look okay), and while it's possible that there might be some server load that's causing the problem, there's also no way for us to eliminate the possibility of a network/connection issue without getting more information from your end. Use the information in the article below to submit an email to our live support team so that they can investigate the issue to pinpoint the possible cause.

How to run a Ping/Traceeroute for Diagnostic purposes

Send your results to support@webhostinghub.com. Make sure to include your verification information (last 4 digits of the credit card on the account or the Account Management Panel (AMP) password).

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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