Website down - server error?

Asked by:
chillidippa / 15 Points
Time:
2013-08-02 6:40 am EST
Category:
Website Troubleshooting
Hits:
260
Hi,
I am trying to view my websitre online and I am getting a mix of either a 'HTTP 500 Internal Server Error' or once or twice it has loaded up without any wordpress format. I tried to login to wordpress and I am getting an 'Error establishing a database connection'.
Is the server my site is sitting on down or is there something else the problem?
My site is www.ultimateimagephotography.com.au
Thank you for your help.
Cheers,
Sean

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Miraculously it is now up and running again after several hours of being down! Would there happen to be any reasonable explination for this?
Thanks,
Sean
chillidippa
15 Points
2013-08-02 07:16 am EST

ANSWERS

0

arnelc
Staff
13,142 Points
2013-08-02 12:43 pm EST
Hello Chillidippa,

Apologies for the apparent downtime you were seeing. I investigated it and the last action taken by our systems team on that server was a reboot that was a part of the normal maintenance for the server. During the re-initialization of the services on the server there may have been a brief period of time that the services were unavailable, but it should not have lasted several hours.

There is a possibility that when you were accessing it, your browser may have cached the page with the error message. If you did not clear your internet browser cache, then you may have seen a copy of the error message - even though the server was actually up and running.

When I checked on the server, I talked with the systems team and they indicated that the server did not have any record of downtime. Additionally, I checked both your error logs and the server error logs and nothing appears that notes your website.

This does not mean that there was NOT a problem, but it's possible that the problem may have nothing to do with the server. An example of this would be temporary internet routing issues between the server and your location - this would not be in our control.

If you wish for the matter to be investigated further, you can submit an email to support@webhostinghub.com. Make sure to include your account verification (the last 4 digits of the credit card on the account or your Account Management Panel (AMP) password). Indicate the issue and as information concerning when the event happened any error messages that you were seeing. The live technical support team or our systems team can check on the issue in more detail.

Apologies again for the frustration of dealing with the website downtime. Please let us know if you have any further questions or comments, or if you require further assistance.

Regards,
Arnel C.

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