What would cause a server 500 error for only one user on a website?

Asked by:
ktsmith90 / 5 Points
Time:
2013-04-14 5:14 pm EST
Category:
Website Troubleshooting
Hits:
299
I am having difficulty figuring out why only one user on my forum is getting a server 500 error when trying to go to the website. I gave the user my log in information and it worked. The user tried accessing the website from both a PC and iPhone, but still his user info gives him a server 500 error.

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ANSWERS

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ScottM
Staff
8,833 Points
2013-04-15 9:28 am EST
Hello ktsmith90,

It sounds as if there is something wrong with that person's user account and the way it is connecting in the code. 500 errors occur on the server side and is a general type error. Below is an article on 500 errors:
500 errors.

I would try recreating the users account and see if that helps since they can use an alternative account and get in.

You also may want to visit the forums for the particular program and see if they have run across that issue before.

Best Regards,
Scott M

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