501 error

Asked by:
Mojosie / 66 Points
Time:
2012-01-26 10:50 am EST
Category:
Website
Hits:
1,891
Hello,
My client is testing her website and ran into this error and cannot get into her site. Of course, I can get in just fine. This is the error message she gets:

"501 Method Not Implemented
GET to [url or website's home page] not supported.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

What is causing this? I know I saw it once before too somewhere else.

Thanks!

To ask this user for more information, please first login.

To submit an answer, please login.

Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
13,688 Points
2012-01-26 11:13 am EST
Hello Mojosie,

I'm sorry you're client is having trouble accessing her website. 501 errors can be difficult to diagnose, so we will need a little more information to troubleshoot this further. Please update your question or add a comment below with the following information:

  1. Domain name of the website

  2. Browser and version (e.g. Firefox 9.0.1, Internet Explorer 7, etc.) your client is using when she receives the error

  3. Is she seeing this on all pages of the site or just some pages?

  4. Steps to replicate. For example, is she clicking on a link within the site when this occurs, trying to log in to an area of the site, etc.


While researching this for you, I did find one suggestion that recommends clearing the browser cache and cookies in the browser that is receiving the error.

We look forward to assisting you in resolving this error as quickly as possible.

Regards,

Christi N.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.