builder login password

Asked by:
demetra12 / 10 Points
Time:
2013-08-05 7:37 pm EST
Category:
Website
Hits:
274
Went to accounts/details and reset builder login but it is not accepting the new password. Need your reset. Thanks

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Also need help submitting site map to google.
demetra12
10 Points
2013-08-05 08:02 pm EST

ANSWERS

0

arnelc
Staff
13,324 Points
2013-08-05 8:10 pm EST
Hello Demetra,

Apologies for the headaches with resetting the Builder password. If you tried to reset the password using the Account Management Panel (AMP) and it did not work, then you will need to contact live technical support. Before you do that though, make sure that you are using the correct USER NAME. It's based on the cPanel user name - not your AMP login email address. Using the wrong user name will appear as a password issue as well.

We cannot reset the Builder password through the Support Center. However, you can contact our live support team 24/7. The contact information for support can be found here or you can scroll down to the bottom of the page. Live support can quickly have the password reset if needed.

Apologies again that I can not change it for you through the Support Center. If you have any further questions, please let us know.

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Hello Demetra,

I did not notice your second question about submitting a site map to Google until after I replied to your question. The answer to this question is in two parts.

1) You have to make or generate a site map first. You can easily do that by following this site's directions: How to add a sitemap to my website.

2)You need to submit the site map to Google through Google's Webmaster tools. The following article tells you how to do it: Submitting a Site map in Google Webmaster Tools.

Hope that helped answer you question! Please let us know if you require any further assistance.

Regards,
Arnel C.



arnelc
13,324 Points
Staff
2013-08-05 8:22 pm EST
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