I can see the URL referenced in the screenshots fine from here. Do you see it at intermittent times? If so, can you provide details on the connection? The best thing is to send us the results of a ping/trace test. This will give us a snapshot of the connection at the time and help us determine the source of any latency.
Once you have run the test, you would need to contact our support department at firstname.lastname@example.org with that results. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
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