You're probably using the wrong user name. The user name is NOT the same as your email address. If you need to find your login info, please go to your AMP login. The cpanel user name is in the details for the hosting account.
Here's more information on loggin into Cpanel:
Logging into the Cpanel
If you're still stuck with the login, please try calling into live support (available 24/7). They can reset it for you quickly and quietly. You will need to verify the account for live support (last 4 digits of credit card and/or AMP password).
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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